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Carvex general terms of use

Effective date: 26 October 2026

1. Purpose

These general terms of use (terms) set the rules for using the Carvex platform, on carvex.net and in its apps. They apply to every person who browses the platform, creates an account, or books a vehicle. When you create an account or make a booking, you accept these terms.

2. Who does what

  • Carvex means the company that publishes and runs the platform.
  • The agency means a Carvex rental agency. Each agency is a branch of Carvex. It manages its vehicles, its bookings, and the handover and return of vehicles.
  • The renter means the person who books a vehicle. “You” and “your” mean the renter.
  • The platform lets you search for a vehicle, book it, and pay.
  • The rental itself is made with the pick-up agency. This agency is the Lessor named in the rental contract. It issues the contract, the proforma invoice, the invoice, and the credit notes of the booking.
  • The rental contract and its general conditions govern the rental: use of the vehicle, insurance, deposit, damage, late returns, and charges. These terms govern the use of the platform. On a question that concerns the rental, the rental contract prevails.

3. Account

  • You can search and view vehicles without an account.
  • To book, you sign in with a one-time code sent by email, or with a Google or Apple account. There is no password.
  • When you book without signing in, Carvex creates a minimal account with the name, email, and phone you give.
  • Carvex asks for a phone number.
  • You give accurate information and keep it up to date.
  • Your email and your phone give access to your account. You keep control of them and you do not share them.
  • An account is personal. You do not lend it, and you do not create one in another person’s name without their consent.
  • Carvex uses a bot check (Cloudflare Turnstile).

4. Booking

  1. You pick a model, dates, a pick-up place, and a return place.
  2. Before you pay, the summary shows the model, the dates, the places, the total price, the currency, the announced deposit, the included kilometres, and the cancellation conditions.
  3. You accept the rental contract and its general conditions when you tick the box. For an online payment, this acceptance together with the payment confirmation counts as your electronic signature of the contract.
  4. A booking covers a model, not a specific vehicle. The agency assigns the vehicle when it accepts the booking.
  5. The agency accepts or refuses the booking. When the agency does not answer within the time shown, the booking expires.
  6. When the booked model is not available, the agency may offer an equivalent vehicle or one in a higher category, at no extra cost. You accept it, or you cancel with a full refund.
  7. Carvex sends you the booking documents: proforma invoice, rental contract, invoice, and a credit note when one applies.

5. Price and payment

  • The price shown on the summary is the price of the booking. The currency you pick is fixed on the booking.
  • Payment methods:
    • CIB or Edahabia card, through Chargily;
    • foreign card (Visa, Mastercard), through Stripe;
    • payment at the agency, in cash or by card terminal.
  • Carvex receives an online payment. The agency receives a payment made at the agency.
  • You pay online on the provider’s secure page. Carvex does not see and does not store your full card number.
  • Carvex holds the vehicle for a limited time, shown on screen, while you pay. When the payment fails or does not finish within this time, the booking is not confirmed.
  • At return, charges set in the rental contract may apply: extra kilometres, fuel, cleaning, late return, or damage.

6. Deposit

  • Carvex shows the deposit amount before you book. Carvex does not charge it at booking.
  • The agency collects the deposit when you pick up the vehicle.
  • The agency returns the deposit after the return, minus the amounts due under the rental contract. The reason for any amount kept shows on your booking.

7. Change and cancellation

  • The cancellation conditions of your booking are the ones shown on the summary. They are fixed on the booking when it is created. A later change to these conditions does not apply to your booking.
  • You can cancel in the app until the vehicle is handed over to you. The refund amount shows before you confirm.
  • You can ask to change the dates or the places before pick-up. The agency accepts or refuses. When the agency accepts, the price is recalculated.
  • When the agency refuses a paid booking, you get a full refund.
  • A foreign card payment is refunded to the card that paid. The bank usually takes 5 to 10 days.
  • A CIB or Edahabia payment is refunded by bank transfer.
  • A credit note is issued when a cancellation or a change lowers the price of a booking that already has an invoice.

8. Vehicle pick-up

  • Each driver shows the agency an original, valid identity document and driving licence.
  • You can upload these documents to your account in advance. This upload is optional. The agency checks the originals at pick-up.
  • Each additional driver is named in the rental contract.
  • When the documents are missing or not valid, the agency may refuse to hand over the vehicle. The booking is then cancelled under its cancellation conditions.
  • The rental contract is signed at key handover, on the agency’s device or on paper.

9. Your obligations

  • Give accurate information, for yourself and for each driver.
  • Respect the rental contract and the highway code.
  • Pay the amounts due under the booking and the rental contract.
  • Do not use the platform for fraud or for a fake booking.
  • Do not disrupt the platform: no bots, no automated scraping, no bypass of security checks.

10. Liability

  • Carvex runs the platform with care, but does not guarantee access without interruption. Maintenance or an outage at a provider (payment, email, hosting) can interrupt the service.
  • Carvex is not liable for indirect damage linked to the use of the platform.
  • Liability linked to the vehicle and the rental (insurance, insurance excess, damage, fines, personal belongings) follows the rental contract.
  • You are responsible for the information you enter and for the use of your account.
  • These terms exclude no liability that Algerian law forbids excluding.

11. Personal data

Carvex processes your personal data under its privacy policy, which follows Law No. 18-07 of 10 June 2018. Read it before you create an account.

12. Intellectual property

The Carvex brand, the site, the apps, and their content belong to Carvex. You do not copy or reuse them without written permission.

13. Account suspension and deletion

  • Carvex may suspend or close an account in case of fraud or a serious breach of these terms.
  • You can delete your account from the “Account” screen. Carvex refuses the deletion while a booking is open or an amount is still owed.
  • Contracts and invoices already issued are kept, as the law requires.

14. Support and complaints

  • Email: contact@carvex.net.
  • WhatsApp: +213 549 780 333.
  • Give your booking code. Carvex and the agency first look for an amicable solution.

15. Changes to these terms

  • Carvex may change these terms. The new version shows on the platform with its effective date.
  • A booking already made keeps the conditions accepted when it was created.

16. Language

These terms exist in French, Arabic, and English. When the versions differ, the French version prevails.

17. Governing law and disputes

  • These terms are governed by Algerian law.
  • Without an amicable agreement, any dispute goes to the competent courts of Algiers.

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